We pay close attention to all the details and carefully inspect each delivery to ensure top quality customer experience. However, despite our best efforts, and in the rare occurrence we may have overlooked a defect, please let us know.

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Send an email to info@perfumetreesgin.com with:
- Photos of the defective product taken from several angles.
- Include your full name, order number and a description of the defect.

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In the event that you need to contact us regarding any defective issues, please contact our Customer Support team with the necessary details WITHIN 7 DAYS of receiving your order. If the defect is due to production errors or damaged during shipping, we will have a replacement order made. Tankyu Distillery will not be held responsible for defect reports later than the given duration.

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**In case of any dispute, Tankyu Distillery reserves the right of final decision.